Written by C. Beauregard-Finch, iGaming Content Editor
Reviewed by D. Łęczyński, Gambling Compliance Expert — Meet our team
Last updated: 12.07.2026
Last updated: January 1, 2026
Welcome to Spin Galaxy. These Terms and Conditions govern your use of our website at spin-galaxy-ca.com and all services we provide. Please read them carefully before creating an account or placing any bets. By registering, you agree to be bound by these terms.
If you don't agree with any part of these terms, don't use our platform.
Spin Galaxy is an online casino operating in Canada. We are licensed and regulated in accordance with applicable Canadian provincial gambling laws. Players located in Ontario are served under the framework established by iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO).
You must meet all of the following conditions to open and use a Spin Galaxy account:
We reserve the right to request proof of eligibility at any time. If you can't provide it, we may suspend or close your account.
You can only hold one account at Spin Galaxy. Duplicate accounts are not permitted and may result in the forfeiture of any winnings and permanent account closure.
When you register, you agree to provide accurate, current, and complete information. Keeping your account details up to date is your responsibility. If your name, address, or payment details change, update them promptly through your account settings or by contacting support.
Your account credentials are personal to you. Don't share your password with anyone. Spin Galaxy won't be liable for losses resulting from unauthorized access to your account if you've failed to keep your login details secure.
We're required by Canadian law to verify the identity of all players. This is part of our Anti-Money Laundering (AML) obligations. You'll need to submit valid government-issued identification and proof of address before you can make withdrawals. In some cases, we may ask for this before you can deposit.
We use third-party verification services to process your documents. The process is usually quick. If there's a problem with your documents, our support team will let you know what's needed.
All transactions on Spin Galaxy are processed in Canadian dollars (C$). We support a range of payment methods for Canadian players. Specific methods available to you will be displayed during the deposit and withdrawal process.
Minimum and maximum deposit and withdrawal amounts vary by payment method and are shown at the time of your transaction. We don't charge fees for standard deposits or withdrawals, but your bank or payment provider might.
Withdrawals are only processed to payment methods you've previously used to deposit, or to a verified bank account in your name. We don't send funds to third-party accounts.
Processing times vary. E-wallets are typically faster than bank transfers. We aim to process all approved withdrawal requests within 72 hours, though delays can occur during verification or high-volume periods.
Spin Galaxy offers bonuses and promotions to new and existing players from time to time. Each offer comes with its own specific terms, including wagering requirements, eligible games, minimum deposit amounts, and expiry dates. These terms are published on the relevant promotion page.
General bonus rules that apply across all promotions:
Spin Galaxy takes responsible gambling seriously. We offer a range of tools to help you stay in control of your play, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion.
You can access these tools through the Responsible Gambling section of your account at any time. Self-exclusion requests are processed promptly. Once you've self-excluded, you won't be able to reopen your account for the duration of the exclusion period.
If you're in Ontario, you can also register with the province-wide self-exclusion programme through iGaming Ontario. We're required to honour those exclusions.
If gambling is causing problems for you or someone you know, please reach out for help. ConnexOntario is available 24/7 at 1-866-531-2600. The Responsible Gambling Council can be found at responsiblegambling.org. You're not alone, and support is available.
You must be 19+ to play (18+ in Alberta, Manitoba, and Quebec). Please play responsibly.
All games available on Spin Galaxy use certified Random Number Generator (RNG) technology. Our games are tested by independent third-party auditors to ensure fairness and compliance with regulatory standards.
Return-to-player (RTP) percentages for each game are available in the game information section. These are theoretical averages over a large number of rounds and don't guarantee individual results.
Any attempt to cheat, manipulate, or exploit technical errors in our games is strictly prohibited. If we detect such activity, we'll close your account and void any associated winnings.
If a game or transaction is interrupted due to a technical fault on our end, we'll do our best to restore your session to the state it was in before the interruption. If that's not possible, we'll review the situation and make a fair determination.
We're not responsible for issues caused by your internet connection, device, or browser. Make sure you have a stable connection before playing for real money.
All content on spin-galaxy-ca.com, including the Spin Galaxy name, logo, graphics, game interfaces, and written content, is owned by or licensed to Spin Galaxy. You may not copy, reproduce, or distribute any of this content without our written permission.
Spin Galaxy provides its platform on an 'as is' basis. To the extent permitted by Canadian law, we're not liable for indirect, incidental, or consequential losses arising from your use of our platform. Our total liability to you in connection with any claim won't exceed the amount you deposited in the 30 days prior to the event giving rise to the claim.
Nothing in these terms limits our liability for fraud, gross negligence, or anything else that can't be excluded under applicable law.
These Terms and Conditions are governed by the laws of Canada and the applicable laws of the province in which you reside. For Ontario players, disputes are subject to the jurisdiction of Ontario courts and the oversight of the AGCO.
If you have a complaint, contact our customer support team first. We aim to resolve all complaints fairly and promptly. If you're not satisfied with our response, Ontario players may escalate to iGaming Ontario through the process outlined on their website.
We may update these Terms and Conditions from time to time. We'll notify you of material changes by email or through a notice on your account dashboard. Continued use of Spin Galaxy after changes take effect means you accept the updated terms.
If you have questions about these terms, contact us at [email protected].