Privacy Policy

Last updated: January 1, 2026

Spin Galaxy operates at spin-galaxy-ca.com and is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we handle it. We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

If you're playing from Ontario, we also comply with the standards set out by iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO).

1. Who We Are

Spin Galaxy is an online casino platform serving Canadian players. When we refer to 'we', 'us', or 'our' in this policy, we mean Spin Galaxy and its operating entity. Our website is spin-galaxy-ca.com. You can reach our privacy team at [email protected].

2. What Information We Collect

We collect personal information when you register an account, make a deposit, contact support, or use our website. This includes:

Your full name, date of birth, and contact details (email address, phone number)
Your mailing address and province of residence
Government-issued ID documents for identity verification purposes
Payment information, including deposit and withdrawal details
Your gaming activity, transaction history, and account preferences
Technical data such as your IP address, browser type, and device information
Communications you send to our customer support team

We don't collect more than we need. Each piece of information serves a specific purpose, whether that's verifying your identity, processing your payments, or keeping your account secure.

3. Why We Collect Your Information

There are several reasons we need your personal data. Some are legal requirements. Others are simply necessary to run a functioning casino platform.

To verify your identity and confirm you're 19 years of age or older (or 18+ in Alberta, Manitoba, and Quebec)
To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations under Canadian law
To process deposits and withdrawals in Canadian dollars (C$)
To detect fraud, problem gambling patterns, and suspicious account activity
To provide customer support and respond to your questions
To send you account-related communications and, where you've opted in, promotional offers
To meet our obligations to iGaming Ontario and other regulatory bodies

4. Legal Basis for Processing

Under PIPEDA, we're required to have your meaningful consent before collecting, using, or disclosing your personal information. By creating an account at Spin Galaxy, you consent to the data practices described in this policy. You can withdraw consent at any time, though doing so may mean we can no longer provide our services to you.

Some processing is also required by law. We can't opt out of AML checks or age verification requirements, and neither can you.

5. How We Share Your Information

We don't sell your personal data. Full stop. But we do share it in certain circumstances:

With payment processors and banking partners to handle your transactions
With identity verification and KYC service providers
With iGaming Ontario and the AGCO as required by our licensing obligations
With law enforcement or government agencies when required by law
With third-party service providers who help us run our platform, under strict data processing agreements

Any third party we work with is required to handle your data securely and only for the purposes we've specified.

6. Data Retention

We keep your personal information for as long as your account is active and for a period afterward as required by law. Canadian AML regulations typically require us to retain transaction records for a minimum of five years. After that, we securely delete or anonymize your data.

7. Your Rights Under PIPEDA

You have the right to access the personal information we hold about you, request corrections if something is inaccurate, and ask questions about how your data is being used. To make a request, contact us at [email protected]. We'll respond within 30 days.

If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

8. Data Security

We use industry-standard security measures to protect your data, including SSL encryption, secure servers, and access controls. No system is completely immune to risk, but we take our responsibility seriously and review our security practices regularly.

9. Responsible Gambling and Data

If you use our responsible gambling tools, such as deposit limits, self-exclusion, or reality checks, we retain that information to enforce your choices. We may also share self-exclusion data with other operators or provincial self-exclusion programmes where required. This is for your protection.

Gambling should be fun. If it stops being fun, please visit ConnexOntario at 1-866-531-2600 or the Responsible Gambling Council at responsiblegambling.org.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with a new 'last updated' date. If the changes are significant, we'll notify you by email or through your account dashboard.